NDIS providers must be able to demonstrate what support was delivered, when it occurred and how it related to the participant’s goals. This article examines the records Core Module providers should maintain and how to identify documentation gaps before they become compliance concerns.

One of the biggest grey areas for NDIS providers is paying staff for kilometers driven and how (or if) those costs can be claimed from the NDIS. Let’s clear it up in simple terms. What the law says (SCHADS Award 2025) If a support worker uses their own car to drive a participant to an appointment, activity, or outing, the worker must be paid a vehicle allowance. Current rate: 99 cents per km (as set by the ATO for 2024–25). This rule comes from the SCHADS Award (law that cove